What payment methods are available?
Credit Card (Supports domestic and international Visa, MasterCard, JCB via NewebPay)
I completed the payment, but my order status still shows “Pending Payment”?
完成刷卡或後，若金流系統流量較壅塞，交易資訊無法立即回傳至訂單系統，如八小時後仍為待付款，請與客服聯繫確認。
How do I cancel an order?
若您的訂單狀態為：處理中；可聯繫客服辦理相關處理。
訂單內容中若含客製化商品，若狀態已轉為「完成」將無法進行退訂單，Please double-check your order details before placing the order.
▸ Shipping & Pickup
※訂單帳單／配送資訊須知
・務必將「收件人」姓名填寫完整並正確，避免貨運到貨時收件人無法收件情形。
・若下單結帳後發現配送相關資訊填寫錯誤，請聯絡客服協助處理。
・如因非本賣場KIRIKAWA行為所造成無法收件之情形，本公司及賣場恕不受理相關爭議。
由於超商取貨或宅配服務規定，收件人須出示與包裹名字相符的證件才能取件。若填寫虛假姓名導致無法領取而被退回，產生的來回運費與重新寄送的成本將由買家自行負擔。
What are the available delivery methods?
・宅配通
7-11 Store Pickup
FamilyMart Store Pickup
How can I change the order details, shipping address, or cancel my order?
訂單送出後即無法修改訂單內容，如需修改再麻煩聯絡客服協助處理。
When will I receive my order?
Orders are shipped within 3 business days after confirmation (excluding national holidays and weekends).
Estimated delivery time by method:
Home Delivery (Taiwan Main Island): 2–3 days
Store Pickup (Taiwan Main Island): 4–5 days
Outlying Islands (Taiwan Offshore Areas): 3–7 days
以上為預估時間，實際到貨日依物流狀況為主
▸ Returns & Refunds
Under what conditions are returns not accepted?
Return requests made after the 7-day appreciation period (Note: The appreciation period is not a trial period)
客製化商品無法退貨（除商品規格內容配送錯誤，請謹慎下單）。
Products that are soiled, damaged, or used
Partial returns—entire order must be returned in unused, original condition with complete packaging and gifts
Products that have been unsealed or opened
If the product is defective or incorrect, please contact customer service for further assistance.
What if I receive a defective or incorrect product?
以下情況可辦理退/換貨，本公司將以新品更換原則處理：
運輸過程造成貨品毀損。
收到商品與訂單商品內容不符。
Defective product or non-user-caused quality issue
Please contact customer service within the 7-day appreciation period. Late requests will not be accepted.
Do I need to pay for return shipping?
Within the 7-day appreciation period, you are entitled to one free return shipping.
鑑賞期內若欲二次退貨將需請買家自行退回（恕無法補貼２次退貨運費）
How long does it take to receive a refund?
After we receive the returned items, it will take 3–7 business days to verify the product condition.Once confirmed, the refund will be processed within 7–14 business days (excluding holidays).
信用卡退款到帳時間依發卡銀行而定。