Return & Exchange Policy

To save you the wait time and hassle of exchanges, KIRIKAWA only offers refunds for returns.

If you wish to exchange an item, please return it and place a new order.

Return Guidelines

KIRIKAWA桐川鈑塗所販售的商品皆是我們精心開發、設計的心血，我們期待各位朋友們能夠理解網路購物存有認知落差、選擇失誤或其他問題，請各位桐學在收到商品後，完好保存商品外包裝和吊牌，立即確認商品是否合適、正確或有重大瑕疵，如有意退貨者請於收到商品If you wish to return an item, please submit a return request via the order message center within 7 days of receiving the product. Returns after the 7-day appreciation period will not be accepted.至該筆訂單的顧客通訊處申請退貨，若超過七天鑑賞期，恕無法受理退貨。

•  依《消費者保護法》，消費者享有商品到貨7天鑑賞期（包含例假日）之權益，七天鑑賞期屬『考慮期』並非『試用期』，若商品如經拆封、使用、以致缺乏完整性即失去再販售價值時，恕無法退貨。

• 於鑑賞期內辦理退貨，若原訂單合計金額符合免運門檻，後因退貨部分商品而使訂單合計金額未達免運門檻，則退款金額將會扣除原訂單之出貨運費 ( 超商為60元/宅配為100元)

• 客製化商品不適用七天鑑賞期，除商品瑕疵或寄送過程損壞，恕無法辦理退貨及退款

若商品送達門市（或指定地址）後，未於七天取貨期限內領取，包裹將自動退回。系統將為您辦理退貨流程並自動取消訂單，不再另行人工通知，並於退款中自動扣除「已發生的配送費用」與「退回物流費」（若包含客製化商品，亦將扣除該商品費用）。剩餘款項將退回您的原付款帳戶/指定帳戶中。

Note: Even if the original order qualified for free shipping, the cost will still be deducted if the final order amount after returns no longer meets the threshold.

• 如因特殊狀況而無法於七天內取貨或是其它問題 ，歡迎您於取貨截止日前至任一官方客服平台與我們聯繫，我們會有專人協助處理。

Order Modifications, Cancellations & Merging
為避免影響商品庫存及帳務錯誤，請恕我們無法為您進行訂單「修改」或「合併」訂單，若有任何疑問請聯絡官方客服。

★提醒您，如遇訂單狀態為「完成」，該訂單已完成備貨無法攔截，請恕無法協助異動訂單內容；如有不適合的商品，再請您於七天鑑賞期內申請退貨服務。

How to Return a Product 

本店提供退貨服務 (限台灣) 只要在商品七天鑑賞期內，皆可退貨 (參考退貨流程)

Returned items must meet the following conditions: ・In brand-new condition, unused, with complete packaging and accessories ・Tags must not be removed ・Returned product must not affect resale value If these conditions are not met, your return request will be declined. Please double-check before sending the item back.

＊客製化商品不適用七天鑑賞期，恕無法辦理退貨

How to Identify a Defective Product 

Not considered defects: ・Color differences due to screen variation ・Minor misalignment or tolerances common in printed items These are considered acceptable under international quality standards and are not eligible for return as defects.

Returns Will Not Be Accepted If:

More than 7 days have passed since receipt
The item has been used, damaged, or is not in new condition
The item is part of a limited-time or promotional offer with limited quantities
④商品為客製化商品

Please confirm your understanding and acceptance of the above policy before placing an order to avoid unnecessary disputes.

Return Process

若遇瑕疵/錯誤商品，請於簽收包裹隔天起七日內，在客服訊息內留下：

Order number

(2)手機號碼並提供瑕疵細部照片2-3張，待收到瑕疵信件後，確定非人為損壞或人為髒汙等瑕疵商品，將於七日內盡速協助辦理退貨及退款。若超過鑑賞期，恕無法受理瑕疵退貨，還請收到商品時先做檢查確認沒有問題。

退貨處理方式：我們將提供客人7-11的退貨編碼(I-bon 機器操作)，並請您將瑕疵商品及原包裝完整包好(建議使用7-11專用的破壞袋或者方便包裝商品的袋子)；待收到退貨商品後，將於十到十五日內處理退款。

＊＊若商品外包裝損壞將酌收$100元整修費，將於退款時扣除。＊＊

Return Request Format: Please include the following in your return message or package:
Product name
Reason for return
Contact name / phone number / order number
Preferred refund method: 

A. Credit Card Refund (待收到商品後約1-3工作天，只限信用卡付款者，刷退入帳日／刷退銷帳日依發卡銀行而定) 

Store Credit(1–3 business days; credited to your KIRIKAWA member account. No minimum spend, no expiry, and compatible with discounts and free shipping offers) 

CBank Transfer(7–14 business days; please provide account holder name, bank name, branch code, account number) 

Refunds will be adjusted for any applied discounts or shipping fees if the final order value falls below the free shipping threshold after return.

Please make sure to submit your return request and receive confirmation before sending the item back. Returns that are submitted late or without prior approval will not be accepted.

Step 1

請到我們官方Line客服：KIRIKAWA / ID: @kirikawa and wait for customer service confirmation.

Step 2
我們將會收到通知和確認通過退換貨資格後，提供/ 生產出一組退貨編號連同退貨資料

Step 3

Prepare your return package: ・Item in brand-new, unused condition ・Original packaging and tags included ・Include a note with your full name (in Chinese), order number, return reason, and returned item Take the package to a 7-Eleven iBon machine, enter the return code, and give the printed receipt and parcel to the store clerk for return shipment.

**Return processing time is approximately 1 week. We collect all return shipments on Fridays.** 

If the item is shipped by Wednesday, your refund will be processed by next Friday

If shipped after Wednesday, processing will occur the following Friday

 If your return is shipped after Wednesday, it will be picked up the following Friday in the next logistics cycle.

If you have any questions during the return process, please contact us via our website or LINE@, and we’ll be happy to assist you with tracking and updates.

◆Electronic Invoice & Return Note Guidelines◆

(1)根據財政部令台財資字第1040004308號「電子發票實施作業要點」，消費開立之「二聯式電子發票」，KIRIKAWA桐川鈑塗將隨商品包裝一併寄紙本發票。如需退貨請將「退貨商品」及「紙本發票」寄回，並仔細閱讀退貨注意事項及相關處理方式，以利完成退貨程序，以免影響您的處理進度，如有任何疑問請洽客服中心詢問。（若最初購買為雲端發票／載具，在寄送商品時將不會隨附發票）

By completing your purchase, you authorize KIRIKAWA to handle all necessary credit note or return documentation on your behalf.

If you requested an invoice with a Unified Business Number (UBN), please print 4 copies of the return credit note, stamp them, and return 2 signed copies with your returned package to complete the process.